Providing good customer service is an integral part of any business, from a small corner shop to a massive multi-million-dollar ecommerce site. Whether dealing with just one customer a month or handling hundreds of sales a day, there will always be inquiries about what you sell and how.

Here are some common problems that E-commerce shops face:

1. Operating around the clock means that many customers might require assistance outside of standard office hours.

2. Customers often need assistance, and online, this responsibility falls on your customer service. Easy access to live chat, phone, and email is crucial for offering prompt assistance.

3. Competition at a Click: In the online world, competitors are just a few clicks away, making it easy to lose a customer to the competition.